Reference

How kartototo Handles Your Personal Data

We collect only what we need to run your account — login details, wallet identifiers from DANA, OVO or GoPay, and session activity.

Data collected only for account operationDANA, OVO, GoPay wallet data handled securelyYou can request access or deletion anytimeNo data sold to third partiesApplies where local law permits

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DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data security at kartototo is operational, not just a statement. Here is how each key area works in practice — from how we store your wallet credentials to how long we keep session logs after your account goes inactive.

Wallet Data Security Your DANA, OVO and GoPay identifiers are stored encrypted and accessed only during transaction verification. We do not display full wallet numbers in your account history.

Cookie and Session Tracking We use session cookies to keep you logged in across your mobile browser and to remember your last lobby position. You can clear these via your browser settings at any time.

Data Retention Period Active account data is retained while your account is open. If you close your account, transaction records are held only as long as required by applicable regulations, then deleted.

Requesting Changes or Deletion Submit a privacy request through live chat or the Help Centre form. We aim to respond within a reasonable period and will confirm the action taken on your data in writing.

What This Privacy Policy Covers

kartototo Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with kartototo, we collect the information needed to verify your identity and process transactions — your registered email or phone number, the wallet you use (DANA, OVO or GoPay), and session data tied to your device. We do not collect more

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than this. Payment flow data — such as the reference number generated when you send via GoPay or the transaction ID from a DANA transfer — is retained only as long as needed to reconcile your account and comply with applicable regulations. We do not sell,
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rent or share your data with advertising networks. Third-party processors involved in wallet verification receive only the minimum data required to complete your transaction. If you access kartototo from Tangerang, Depok or anywhere else in Indonesia, this policy applies to your account subject to local law
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and eligible regions. We update this policy when our data practices change and we will notify you through your registered contact before any material change takes effect. For the current version, always refer to this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to review the data we hold, request a correction, or ask us to delete your account information, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account email or phone number so we can locate your record quickly.

Common Questions About Your Data Rights

These are the questions we hear most often from account holders about how their data is used, stored and managed on kartototo.

We collect your phone number or email, a password hash, and the wallet type you choose — DANA, OVO or GoPay. We do not collect identity documents unless a verification step requires it.

Wallet identifiers are encrypted at rest. Only the transaction reference and amount are logged for reconciliation. Full wallet account numbers are never stored in plain text on our servers.

Yes. Submit a data access request via live chat or the Help Centre form with your registered contact detail. We will compile and send you a summary of the data held on your account.

Contact us through live chat or email, confirm your registered phone number or email, and request deletion. We process this in line with applicable regulations and confirm once complete.

We share only what is needed with payment processors — like the reference data from an OVO transfer — to complete your transaction. We do not share data with advertisers or data brokers.

Inactive accounts retain data as long as required by applicable rules. Once that period ends, your personal and wallet data are deleted. You can also request early deletion by contacting support.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How kartototo Handles Your Personal Data

How We Protect and Manage Your Information

Reach Us About Your Privacy

Common Questions About Your Data Rights

01 What personal data does kartototo collect when I register?

02 How is my GoPay or DANA wallet information stored?

03 Can I request a copy of the data kartototo holds about me?

04 How do I ask kartototo to delete my account data?

05 Does kartototo share my data with third parties?

06 What happens to my data if I stop using my account?

Privacy Policy

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